Chap . 1 Concept and importance of conflict
Two types of conflict that can occur within an organization are functional and dysfunctional. ... Functional conflict is a healthy and positive disagreement that supports the group's goals and improves performance.Functional conflict is conflict or tension within a group that leads to positive results. "Conflict" often carries a negative connotation, but functional conflict means individuals in a group discuss points of disagreement with a spirit of collaboration.