Conflict Management
Master’s program on Law and Negotiation for Global Trade
Fall 2020
Class schedule：Wednesday 15:15-17:10
Instructor:
Dr. Huiling (Helen)Peng
Professor/Certificated Counseling Psychologist National Taipei University of Business
Education D. Ed. Counselor Education, August 1996
Pennsylvania State University, University Park, PA
M.S. E. Counseling, February 1988
University of Wisconsin-River Falls
B.A. Counseling, 1983
National Taiwan College of Education, Taiwan
Diploma in Banking & Insurance, 1980
National Taipei College of Business, Taiwan
Tel: (02)23226519 (office)/ 0911-393-330
E-mail:; hxp7@mail.ntub.edu.tw
Required Text:
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
Teaching Schedule
Topics as the following:
9/16 Introduction
9/23 Reading two English articles related to conflict management and write one-page reaction ppt
9/30 1-3
Chapter 1 and 2
Concept and Importance of Conflict
Organization as Network of Relations and Conflicts
10/7 4-6
Chapter 3 and 4 Nature of Conflict
Sources of Conflict
Individual case study sharing
10/14 7-9
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
10/21 10-12
Chapter 7 and 8
Strategy and Management of Conflict
Managing Negotiation
Individual case study sharing
10/28 13-15
Chapter 9 and 10
Planning for Negotiation
Strategies and Tactics of Negotiation
Individual case study sharing
11/4 16-18
Chapter 11 and 12
Negotiating Processes
The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
11/11 19-21
Chapter 13 and 14
Role of Power in Negotiation
Role of Communication
11/18 22-24
Chapter 15 and 16
Role of Influencing Style in Negotiation
Cross-Cultural Dimension of Negotiation
11/25 25-27
Chapter 17 and 18
Glimpses into Some Aspects of International Negotiation
Ethics and Negotiation
12/2 28-29
Negotiating with Prospective Employer
Some Suggested Practices to be Followed in Negotiation
12/9 Individual issue paper presentation/individual intervention presentation
12/16 Individual issue paper presentation/individual intervention presentation
12/23 Individual issue paper presentation/individual intervention presentation
12/30 Individual issue paper presentation/individual intervention presentation
1/6 Individual issue paper presentation/individual intervention presentation
1/13 FINAL FEEDBACK
**Handouts will be provided to supplement the texts.
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
Assignments:
In order to receive credit for this course, your assignments are as follows:
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards ppt 20%
Conflict management intervention/case sharing 30%
Issue paper 30%
Participation 20%
RECOMMENDED READINGS:
1. McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100-103.
2. Park, S., Mathieu, J. E., & Grosser, T. J. (2020). A network conceptualization of team conflict. Academy of Management Review, 45(2), 352-375.
3. Tang, T. P., Fu, X., & Xie, Q. (2017). Influence of functional conflicts on marketing capability in channel relationships. Journal of Business Research, 78, 252-260.
4. Roper, I., & Higgins, P. Hidden in plain sight? The human resource management practitioner's role in dealing with workplace conflict as a source of organisational–professional power. Human Resource Management Journal.
5. Kammerhoff, J. Article 1: Leading toward harmony: Different types of conflict mediate how followers’ perceptions of transformational leadership are related to job satisfaction and performance. An Investigation of Relations between Leadership Behavior and Followers’ Satisfaction, Health, and Performance in Paid Work and Volunteer Work Contexts, 27.
6. Schwabe, J., & Gollwitzer, M. (2020). Explaining third-party reactions in interpersonal conflicts: A role-taking approach. Group Processes & Intergroup Relations, 1368430220908328.
7. Liu, C., Nauta, M. M., Yang, L. Q., & Spector, P. E. (2018). How Do Coworkers “Make the Place”? Examining Coworker Conflict and the Value of Harmony in China and the United States. Applied Psychology, 67(1), 30-60.
8. Meng, Y., Yu, H., Ma, Z., & Yang, Z. (2018). The impact of young Chinese employees’ notions of work on conflict management styles: An explorative study. International Journal of Conflict Management, 29(3), 306-326.
9. Lacerenza, C. N., Marlow, S. L., Tannenbaum, S. I., & Salas, E. (2018). Team development interventions: Evidence-based approaches for improving teamwork. American Psychologist, 73(4), 517.
10. Turk, F. (2018). Evaluation of the Effects of Conflict Resolution, Peace Education and Peer Mediation: A Meta-Analysis Study. International Education Studies, 11(1).
11. Raines, S. S. (2018). Becoming the change, we wish to see: The unexpected benefits of conflict resolution work. Conflict Resolution Quarterly, 35(3), 319-327.
12. Davis, M. H., Schoenfeld, M. B., & Flores, E. J. (2018). Predicting conflict acts using behavior and style measures. International Journal of Conflict Management, 29(1), 70-90.
13. Wong, A., Wei, L., Wang, X., & Tjosvold, D. (2018). Collectivist values for constructive conflict management in international joint venture effectiveness. International Journal of Conflict Management, 29(1), 126-143.
14. Malizia, D. A., & Jameson, J. K. (2018). Hidden in plain view: The impact of mediation on the mediator and implications for conflict resolution education. Conflict Resolution Quarterly, 35(3), 301-318.
15. Rognes, J. K., & Schei, V. (2010). Understanding the integrative approach to conflict management. Journal of Managerial Psychology, 25(1), 82-97.
16. Wachsmuth, S., Jowett, S., & Harwood, C. G. (2018). On understanding the nature of interpersonal conflict between coaches and athletes. Journal of sports sciences, 1-8.
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
Conflict Management and Peace Science
Journal of Conflict Resolution
Journal of Dispute Resolution
International Journal of Conflict Management
Conflict Resolution Quarterly
International Journal of Project Management
The journal of Psychology
Journal of Environmental Psychology
Journal of Educational and Social Research
Journal of interpersonal Violence
Group & Organization Management
Strategic Management Journal
The Journal of Strategic Information Systems
Journal of Workplace Learning
Social Psychological and Personality Science
Journal of Strategic Marketing
Journal of Peace Education
International Small Business Journal
Master’s program on Law and Negotiation for Global Trade
Fall 2020
Class schedule：Wednesday 15:15-17:10
Instructor:
Dr. Huiling (Helen)Peng
Professor/Certificated Counseling Psychologist National Taipei University of Business
Education D. Ed. Counselor Education, August 1996
Pennsylvania State University, University Park, PA
M.S. E. Counseling, February 1988
University of Wisconsin-River Falls
B.A. Counseling, 1983
National Taiwan College of Education, Taiwan
Diploma in Banking & Insurance, 1980
National Taipei College of Business, Taiwan
Tel: (02)23226519 (office)/ 0911-393-330
E-mail:; hxp7@mail.ntub.edu.tw
Required Text:
- Liddle, D. (2017). Managing conflict: A practical guide to resolution in the workplace. Kogan Page Publishers.
- Ayoko, O. B., Ashkanasy, N. M., & Jehn, K. A. (Eds.). (2014). Handbook of conflict management research. Edward Elgar Publishing.
- McGrath, H., Hazel, E. (2010). Difficulty Personality.
- Singh, B. D. (2008). Managing Conflict and Negotiation. Excel Books
- William, U. R. Y. (2015). Getting to Yes with Yourself-and others Worthy Opponents.
- McCorkle, S., & Reese, M. (2015). Personal conflict management: Theory and practice. Routledge.
- Ramsbotham, O., Miall, H., & Woodhouse, T. (2011). Contemporary conflict resolution. Polity.
- Rahim, M. A. (2017). Managing conflict in organizations. Routledge.
- 汪明生，朱斌妤等編著 (2000)，衝突管理台北：五南
- Reading conflict management related references
- This course introduces the origin, history, philosophy and current practices of Conflict Management
- Help students understand the concept of conflict management, negotiation skills, experience personal, organizational and social factors to affect conflict management, the development of personal ethical framework
- Learn how to write final report by using case study
- To solve personal conflict in life as a practice
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
Teaching Schedule
Topics as the following:
9/16 Introduction
9/23 Reading two English articles related to conflict management and write one-page reaction ppt
9/30 1-3
Chapter 1 and 2
Concept and Importance of Conflict
Organization as Network of Relations and Conflicts
10/7 4-6
Chapter 3 and 4 Nature of Conflict
Sources of Conflict
Individual case study sharing
10/14 7-9
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
10/21 10-12
Chapter 7 and 8
Strategy and Management of Conflict
Managing Negotiation
Individual case study sharing
10/28 13-15
Chapter 9 and 10
Planning for Negotiation
Strategies and Tactics of Negotiation
Individual case study sharing
11/4 16-18
Chapter 11 and 12
Negotiating Processes
The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
11/11 19-21
Chapter 13 and 14
Role of Power in Negotiation
Role of Communication
11/18 22-24
Chapter 15 and 16
Role of Influencing Style in Negotiation
Cross-Cultural Dimension of Negotiation
11/25 25-27
Chapter 17 and 18
Glimpses into Some Aspects of International Negotiation
Ethics and Negotiation
12/2 28-29
Negotiating with Prospective Employer
Some Suggested Practices to be Followed in Negotiation
12/9 Individual issue paper presentation/individual intervention presentation
12/16 Individual issue paper presentation/individual intervention presentation
12/23 Individual issue paper presentation/individual intervention presentation
12/30 Individual issue paper presentation/individual intervention presentation
1/6 Individual issue paper presentation/individual intervention presentation
1/13 FINAL FEEDBACK
**Handouts will be provided to supplement the texts.
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
Assignments:
In order to receive credit for this course, your assignments are as follows:
- Reaction ppt (Major points; applications; questions)
- Write a conflict management intervention for your family, community agencies or your business and industry.
- Issue Paper—group case study project (14 pages)
- A topic
- Theoretical statements on the issue, with citations
- Your conclusions based on the findings.
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards ppt 20%
Conflict management intervention/case sharing 30%
Issue paper 30%
Participation 20%
RECOMMENDED READINGS:
1. McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100-103.
2. Park, S., Mathieu, J. E., & Grosser, T. J. (2020). A network conceptualization of team conflict. Academy of Management Review, 45(2), 352-375.
3. Tang, T. P., Fu, X., & Xie, Q. (2017). Influence of functional conflicts on marketing capability in channel relationships. Journal of Business Research, 78, 252-260.
4. Roper, I., & Higgins, P. Hidden in plain sight? The human resource management practitioner's role in dealing with workplace conflict as a source of organisational–professional power. Human Resource Management Journal.
5. Kammerhoff, J. Article 1: Leading toward harmony: Different types of conflict mediate how followers’ perceptions of transformational leadership are related to job satisfaction and performance. An Investigation of Relations between Leadership Behavior and Followers’ Satisfaction, Health, and Performance in Paid Work and Volunteer Work Contexts, 27.
6. Schwabe, J., & Gollwitzer, M. (2020). Explaining third-party reactions in interpersonal conflicts: A role-taking approach. Group Processes & Intergroup Relations, 1368430220908328.
7. Liu, C., Nauta, M. M., Yang, L. Q., & Spector, P. E. (2018). How Do Coworkers “Make the Place”? Examining Coworker Conflict and the Value of Harmony in China and the United States. Applied Psychology, 67(1), 30-60.
8. Meng, Y., Yu, H., Ma, Z., & Yang, Z. (2018). The impact of young Chinese employees’ notions of work on conflict management styles: An explorative study. International Journal of Conflict Management, 29(3), 306-326.
9. Lacerenza, C. N., Marlow, S. L., Tannenbaum, S. I., & Salas, E. (2018). Team development interventions: Evidence-based approaches for improving teamwork. American Psychologist, 73(4), 517.
10. Turk, F. (2018). Evaluation of the Effects of Conflict Resolution, Peace Education and Peer Mediation: A Meta-Analysis Study. International Education Studies, 11(1).
11. Raines, S. S. (2018). Becoming the change, we wish to see: The unexpected benefits of conflict resolution work. Conflict Resolution Quarterly, 35(3), 319-327.
12. Davis, M. H., Schoenfeld, M. B., & Flores, E. J. (2018). Predicting conflict acts using behavior and style measures. International Journal of Conflict Management, 29(1), 70-90.
13. Wong, A., Wei, L., Wang, X., & Tjosvold, D. (2018). Collectivist values for constructive conflict management in international joint venture effectiveness. International Journal of Conflict Management, 29(1), 126-143.
14. Malizia, D. A., & Jameson, J. K. (2018). Hidden in plain view: The impact of mediation on the mediator and implications for conflict resolution education. Conflict Resolution Quarterly, 35(3), 301-318.
15. Rognes, J. K., & Schei, V. (2010). Understanding the integrative approach to conflict management. Journal of Managerial Psychology, 25(1), 82-97.
16. Wachsmuth, S., Jowett, S., & Harwood, C. G. (2018). On understanding the nature of interpersonal conflict between coaches and athletes. Journal of sports sciences, 1-8.
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
Conflict Management and Peace Science
Journal of Conflict Resolution
Journal of Dispute Resolution
International Journal of Conflict Management
Conflict Resolution Quarterly
International Journal of Project Management
The journal of Psychology
Journal of Environmental Psychology
Journal of Educational and Social Research
Journal of interpersonal Violence
Group & Organization Management
Strategic Management Journal
The Journal of Strategic Information Systems
Journal of Workplace Learning
Social Psychological and Personality Science
Journal of Strategic Marketing
Journal of Peace Education
International Small Business Journal
- There is now a general consensus on the importance of peace and conflict studies among scholars from a range of disciplines in and around the social sciences, as well as from many influential policymakers around the world. Peace and conflict studies today is widely researched and taught in a large and growing number of institutions and locations. The number of universities offering peace and conflict studies courses is hard to estimate, mostly because courses may be taught out of different departments and have very different names. The International Peace Research Association website gives one of the most authoritative listings available. A 2008 report in the International Herald Tribune mentions over 400 programs of teaching and research in peace and conflict studies, noting in particular those at the United World Colleges, Peace Research Institute Oslo, Universitat Jaume I in Castellón de la Plana/Spain, the Malmö University of Sweden, the American University, University of Bradford, the UN mandated Peace University UPEACE in Ciudad Colón/Costa Rica, George Mason University, Lund, Michigan, Notre Dame, Queensland, Uppsala, Innsbruck/Austria, Virginia, and Wisconsin. The Rotary Foundation and the UN University supports several international academic teaching and research programs.
- https://en.wikipedia.org/wiki/Peace_and_conflict_studies