Conflict Management
SPRING 2019
Class schedule：Wednesday 3:15-5:10
Instructor:
Dr. Huiling Peng
Professor/Certificated Counseling Psychologist National Taipei University of Business
Education D. Ed. Counselor Education, August 1996
Pennsylvania State University, University Park, PA
M.S. E. Counseling, February 1988
University of Wisconsin-River Falls
B.A. Counseling, 1983
National Taiwan College of Education, Taiwan
Diploma in Banking & Insurance, 1980
National Taipei College of Business, Taiwan
Tel: (02)23226519 (office)/ 0911-393-330
E-mail:; hxp7@mail.ntub.edu.tw
Required Text:
Purpose
The course is designed to assist students in achieving the following goals:
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
Teaching Schedule
Topics as the following:
2/21 Introduction
2/28 Reading two English articles related to conflict management and write one-page reaction ppt
3/7 1-3
Chapter 1 and 2
Concept and Importance of Conflict
Organization as Network of Relations and Conflicts
3/14 4-6
Chapter 3 and 4 Nature of Conflict
Sources of Conflict
Individual case study sharing
3/21 7-9
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
3/28 10-12
Chapter 7 and 8
Strategy and Management of Conflict
Managing Negotiation
Individual case study sharing
4/ 4 13-15
Chapter 9 and 10
Planning for Negotiation
Strategies and Tactics of Negotiation
Individual case study sharing
4/11 16-18
Chapter 11 and 12
Negotiating Processes
The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
4/18 19-21
Chapter 13 and 14
Role of Power in Negotiation
Role of Communication
4/25 22-24
Chapter 15 and 16
Role of Influencing Style in Negotiation
Cross-Cultural Dimension of Negotiation
5/2 25-27
Chapter 17 and 18
Glimpses into Some Aspects of International Negotiation
Ethics and Negotiation
5/9 28-29
Negotiating with Prospective Employer
Some Suggested Practices to be Followed in Negotiation
5/16 Individual issue paper presentation/individual intervention presentation
5/23 Individual issue paper presentation/individual intervention presentation
5/30 Individual issue paper presentation/individual intervention presentation
6/6 Individual issue paper presentation/individual intervention presentation
6/13 Individual issue paper presentation/individual intervention presentation
Review/ Term paper
6/20 Happy final feedback
**Handouts will be provided to supplement the texts.
Handbook of conflict management research. Edward Elgar Publishing.
Structure of the Handbook
Part I: On the Nature of Conflict
Par 2: On the Effects of Culture and Diversity
Part 3: Conflict Within and Between Teams
Part 4: The Role of cognition and Emotion
Part 5: Conflict and Negotiation
Part 6: On the Role of Organizational Context
Part 7: Conflict and Leadership
Part 8: Learning and Teaching Conflict Management/ Negotiation
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
Assignments:
In order to receive credit for this course, your assignments are as follows:
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards ppt 20%
Conflict management intervention/case sharing 30%
Issue paper 30%
Participation 20%
RECOMMENDED READINGS:
Lacerenza, C. N., Marlow, S. L., Tannenbaum, S. I., & Salas, E. (2018). Team development interventions: Evidence-based approaches for improving teamwork. American Psychologist, 73(4), 517.
Turk, F. (2018). Evaluation of the Effects of Conflict Resolution, Peace Education and Peer Mediation: A Meta-Analysis Study. International Education Studies, 11(1).
Liu, C., Nauta, M. M., Yang, L. Q., & Spector, P. E. (2018). How Do Coworkers “Make the Place”? Examining Coworker Conflict and the Value of Harmony in China and the United States. Applied Psychology, 67(1), 30-60.
Raines, S. S. (2018). Becoming the change, we wish to see: The unexpected benefits of conflict resolution work. Conflict Resolution Quarterly, 35(3), 319-327.
Davis, M. H., Schoenfeld, M. B., & Flores, E. J. (2018). Predicting conflict acts using behavior and style measures. International Journal of Conflict Management, 29(1), 70-90.
Wong, A., Wei, L., Wang, X., & Tjosvold, D. (2018). Collectivist values for constructive conflict management in international joint venture effectiveness. International Journal of Conflict Management, 29(1), 126-143.
Meng, Y., Yu, H., Ma, Z., & Yang, Z. (2018). The impact of young Chinese employees’ notions of work on conflict management styles: An explorative study. International Journal of Conflict Management, 29(3), 306-326.
Malizia, D. A., & Jameson, J. K. (2018). Hidden in plain view: The impact of mediation on the mediator and implications for conflict resolution education. Conflict Resolution Quarterly, 35(3), 301-318.
Rognes, J. K., & Schei, V. (2010). Understanding the integrative approach to conflict management. Journal of Managerial Psychology, 25(1), 82-97.
Wu, G., Zhao, X., Zuo, J., & Zillante, G. (2018). Effects of contractual flexibility on conflict and project success in megaprojects. International Journal of Conflict Management, 29(2), 253-278.
Wachsmuth, S., Jowett, S., & Harwood, C. G. (2018). On understanding the nature of interpersonal conflict between coaches and athletes. Journal of sports sciences, 1-8.
Jehn, K. A. (2014). Types of conflict: The history and future of conflict definitions and typologies. Handbook of conflict management research, 3-18.
Greer, L. L. (2014). Power in teams: Effects of team power structures on team conflict and team outcomes. Handbook of conflict management research, 93-108.
Hanif, F., Mohsin, M., Adeel, M., & Shah, S. M. (2016). Impact of intra-group conflict on group performance-moderating role of cultural diversity. Universal Journal of Management, 4(2), 72-78.
Lindebaum, D., & Gabriel, Y. (2016). Anger and organization studies: From social disorder to moral order. Organization Studies, 37(7), 903-918.
Gaspar, J. P., Methasani, R., & Schweitzer, M. E. (2018). Fifty Shades of Deception: Characteristics and Consequences of Lying in Negotiations. Academy of Management Perspectives, (ja).
Kolk, A. (2016). The social responsibility of international business: From ethics and the environment to CSR and sustainable development. Journal of World Business, 51(1), 23-34.
Ilies, R., Huth, M., Ryan, A. M., & Dimotakis, N. (2015). Explaining the links between workload, distress, and work–family conflict among school employees: Physical, cognitive, and emotional fatigue. Journal of Educational Psychology, 107(4), 1136.
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
International Journal of Conflict Management
Negotiation and Conflict Management Research Journal
Conflict Management and Peace Science
Group Decision and Negotiation and Small Group Research
Journal of Conflict Resolution
Journal of Dispute Resolution
Conflict Resolution Quarterly
Academy of Management Review
The Academy of Management Journal
The Journal of Applied Psychology
The Journal of Organizational Behavior
The Journal of Management and Group and Organization Management
SPRING 2019
Class schedule：Wednesday 3:15-5:10
Instructor:
Dr. Huiling Peng
Professor/Certificated Counseling Psychologist National Taipei University of Business
Education D. Ed. Counselor Education, August 1996
Pennsylvania State University, University Park, PA
M.S. E. Counseling, February 1988
University of Wisconsin-River Falls
B.A. Counseling, 1983
National Taiwan College of Education, Taiwan
Diploma in Banking & Insurance, 1980
National Taipei College of Business, Taiwan
Tel: (02)23226519 (office)/ 0911-393-330
E-mail:; hxp7@mail.ntub.edu.tw
Required Text:
- Ayoko, O. B., Ashkanasy, N. M., & Jehn, K. A. (2014). Handbook of conflict management research. Edward Elgar Publishing.
- Singh, B. D. (2008). Managing Conflict and Negotiation. Excel Books
- Ury, W. (2015). Getting to yes with yourself:(and other worthy opponents). New York: HarperOne.
- Reading conflict management related references
Purpose
- This course introduces the origin, history, philosophy and current practices of Conflict Management
- Help students understand the concept of conflict management, negotiation skills, experience personal, organizational and social factors to affect conflict management, the development of personal ethical framework
- Learn how to write final report by using case study
- To solve personal conflict in life as a practice
The course is designed to assist students in achieving the following goals:
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
Teaching Schedule
Topics as the following:
2/21 Introduction
2/28 Reading two English articles related to conflict management and write one-page reaction ppt
3/7 1-3
Chapter 1 and 2
Concept and Importance of Conflict
Organization as Network of Relations and Conflicts
3/14 4-6
Chapter 3 and 4 Nature of Conflict
Sources of Conflict
Individual case study sharing
3/21 7-9
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
3/28 10-12
Chapter 7 and 8
Strategy and Management of Conflict
Managing Negotiation
Individual case study sharing
4/ 4 13-15
Chapter 9 and 10
Planning for Negotiation
Strategies and Tactics of Negotiation
Individual case study sharing
4/11 16-18
Chapter 11 and 12
Negotiating Processes
The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
4/18 19-21
Chapter 13 and 14
Role of Power in Negotiation
Role of Communication
4/25 22-24
Chapter 15 and 16
Role of Influencing Style in Negotiation
Cross-Cultural Dimension of Negotiation
5/2 25-27
Chapter 17 and 18
Glimpses into Some Aspects of International Negotiation
Ethics and Negotiation
5/9 28-29
Negotiating with Prospective Employer
Some Suggested Practices to be Followed in Negotiation
5/16 Individual issue paper presentation/individual intervention presentation
5/23 Individual issue paper presentation/individual intervention presentation
5/30 Individual issue paper presentation/individual intervention presentation
6/6 Individual issue paper presentation/individual intervention presentation
6/13 Individual issue paper presentation/individual intervention presentation
Review/ Term paper
6/20 Happy final feedback
**Handouts will be provided to supplement the texts.
Handbook of conflict management research. Edward Elgar Publishing.
Structure of the Handbook
Part I: On the Nature of Conflict
Par 2: On the Effects of Culture and Diversity
Part 3: Conflict Within and Between Teams
Part 4: The Role of cognition and Emotion
Part 5: Conflict and Negotiation
Part 6: On the Role of Organizational Context
Part 7: Conflict and Leadership
Part 8: Learning and Teaching Conflict Management/ Negotiation
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
Assignments:
In order to receive credit for this course, your assignments are as follows:
- Reaction ppt (Major points; applications; questions)
- Write a conflict management intervention for your family, community agencies or your business and industry.
- Issue Paper—group case study project (14 pages)
- A topic
- Theoretical statements on the issue, with citations
- Your conclusions based on the findings.
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards ppt 20%
Conflict management intervention/case sharing 30%
Issue paper 30%
Participation 20%
RECOMMENDED READINGS:
Lacerenza, C. N., Marlow, S. L., Tannenbaum, S. I., & Salas, E. (2018). Team development interventions: Evidence-based approaches for improving teamwork. American Psychologist, 73(4), 517.
Turk, F. (2018). Evaluation of the Effects of Conflict Resolution, Peace Education and Peer Mediation: A Meta-Analysis Study. International Education Studies, 11(1).
Liu, C., Nauta, M. M., Yang, L. Q., & Spector, P. E. (2018). How Do Coworkers “Make the Place”? Examining Coworker Conflict and the Value of Harmony in China and the United States. Applied Psychology, 67(1), 30-60.
Raines, S. S. (2018). Becoming the change, we wish to see: The unexpected benefits of conflict resolution work. Conflict Resolution Quarterly, 35(3), 319-327.
Davis, M. H., Schoenfeld, M. B., & Flores, E. J. (2018). Predicting conflict acts using behavior and style measures. International Journal of Conflict Management, 29(1), 70-90.
Wong, A., Wei, L., Wang, X., & Tjosvold, D. (2018). Collectivist values for constructive conflict management in international joint venture effectiveness. International Journal of Conflict Management, 29(1), 126-143.
Meng, Y., Yu, H., Ma, Z., & Yang, Z. (2018). The impact of young Chinese employees’ notions of work on conflict management styles: An explorative study. International Journal of Conflict Management, 29(3), 306-326.
Malizia, D. A., & Jameson, J. K. (2018). Hidden in plain view: The impact of mediation on the mediator and implications for conflict resolution education. Conflict Resolution Quarterly, 35(3), 301-318.
Rognes, J. K., & Schei, V. (2010). Understanding the integrative approach to conflict management. Journal of Managerial Psychology, 25(1), 82-97.
Wu, G., Zhao, X., Zuo, J., & Zillante, G. (2018). Effects of contractual flexibility on conflict and project success in megaprojects. International Journal of Conflict Management, 29(2), 253-278.
Wachsmuth, S., Jowett, S., & Harwood, C. G. (2018). On understanding the nature of interpersonal conflict between coaches and athletes. Journal of sports sciences, 1-8.
Jehn, K. A. (2014). Types of conflict: The history and future of conflict definitions and typologies. Handbook of conflict management research, 3-18.
Greer, L. L. (2014). Power in teams: Effects of team power structures on team conflict and team outcomes. Handbook of conflict management research, 93-108.
Hanif, F., Mohsin, M., Adeel, M., & Shah, S. M. (2016). Impact of intra-group conflict on group performance-moderating role of cultural diversity. Universal Journal of Management, 4(2), 72-78.
Lindebaum, D., & Gabriel, Y. (2016). Anger and organization studies: From social disorder to moral order. Organization Studies, 37(7), 903-918.
Gaspar, J. P., Methasani, R., & Schweitzer, M. E. (2018). Fifty Shades of Deception: Characteristics and Consequences of Lying in Negotiations. Academy of Management Perspectives, (ja).
Kolk, A. (2016). The social responsibility of international business: From ethics and the environment to CSR and sustainable development. Journal of World Business, 51(1), 23-34.
Ilies, R., Huth, M., Ryan, A. M., & Dimotakis, N. (2015). Explaining the links between workload, distress, and work–family conflict among school employees: Physical, cognitive, and emotional fatigue. Journal of Educational Psychology, 107(4), 1136.
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
International Journal of Conflict Management
Negotiation and Conflict Management Research Journal
Conflict Management and Peace Science
Group Decision and Negotiation and Small Group Research
Journal of Conflict Resolution
Journal of Dispute Resolution
Conflict Resolution Quarterly
Academy of Management Review
The Academy of Management Journal
The Journal of Applied Psychology
The Journal of Organizational Behavior
The Journal of Management and Group and Organization Management
- There is now a general consensus on the importance of peace and conflict studies among scholars from a range of disciplines in and around the social sciences, as well as from many influential policymakers around the world. Peace and conflict studies today is widely researched and taught in a large and growing number of institutions and locations. The number of universities offering peace and conflict studies courses is hard to estimate, mostly because courses may be taught out of different departments and have very different names. The International Peace Research Association website gives one of the most authoritative listings available. A 2008 report in the International Herald Tribune mentions over 400 programs of teaching and research in peace and conflict studies, noting in particular those at the United World Colleges, Peace Research Institute Oslo, Universitat Jaume I in Castellón de la Plana/Spain, the Malmö University of Sweden, the American University, University of Bradford, the UN mandated Peace University UPEACE in Ciudad Colón/Costa Rica, George Mason University, Lund, Michigan, Notre Dame, Queensland, Uppsala, Innsbruck/Austria, Virginia, and Wisconsin. The Rotary Foundation and the UN University supports several international academic teaching and research programs.
- https://en.wikipedia.org/wiki/Peace_and_conflict_studies
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Thinking what factors will impact the conflict resolution!
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