Dreamer 夢想家
  • About
  • Class Material
    • 生涯規劃 Career Planning >
      • 補充教材 Textbook 2 >
        • 01-善用意想不到的事情 Make the most of unplanned events
        • 02-勇於嘗試各種選擇Always keep your options open
        • 03-保持覺醒直到美夢成真Wake up before your dream comes true
        • 04-試試看即使不知道結果Try it even without knowing the outcome
        • 05-採取行動創造你的運氣Go ahead and make mistakes
        • 06-放手去做不要怕犯錯Take action to crate your own luck
        • 07-先找工作再學習技能Go for the job then learn the skills
        • 08-均衡的人生才是美好的Enjoy yourself the good life is a balanced life
        • 09-克服自我摧殘Overcome selfsabotage
        • 10-幸運絕非偶然Remember that luck is no accident important lessons
        • 11-贏得肯定
        • 12-有效率的勤奮才能成功
        • 13-考取金融證照之規劃
        • 14-清楚自我興趣與優勢
        • 15-下一站要快樂幸福!
        • 16-為你的夢想而戰Fighting for your dream
        • 其他
      • 主要教材 Textbook 1 >
        • 主題一恆毅力Grit
        • 青蛙的故事The Frog story
        • 正向思考的三堂課Positive thinking
        • 主題二:生涯規劃理論Career planning theory
        • 主題三:專業定向生涯規劃Specialty-oriented career planning
        • 財金專業定向輔導The importance of specialty-oriented career planning
        • 主題四:認識自我與多元智能Recognize your personality
        • 主題五:清楚興趣與優勢Recognize your interests and advantages
        • 主題六:生涯信念/積極思考就是力量The power of positive thinking
        • 負面思考的力量The power of negative thinking
        • 主題七:職涯價值觀Job value
        • 為你的夢想而戰Fighting for your dream
        • 主題八:時間管理Time management
        • 主題九:讀書管理與考試方法Study management
        • 主題十:生涯抉擇career decision making與職業生涯心流Career flow
        • 主題十:一從學習歷程談生涯輔導Career decision strategy
        • 主題十二:敘事訪談Career narrative interview
        • 主題十三:情緒傷害Emotional injury
        • 主題十四:性別生涯發展的異同Gender and career development
        • 主題十五:傾聽心靈的呼喚Listening to internal calls
        • 主題十六:心靈地圖Spiritual map
        • 主題十七:考取金融證照之規劃Planning for professional license tests
        • 主題十八:幸運絕非偶然Luck is no accident
        • 案例討論Case discussion
        • 方向比努力重要Direction is very important
      • 補充影片Career Movies
      • 作業範本 Assignments
      • 相關網站 Career Websites
    • 心理學Psychology >
      • 課堂教材 Ttextbook >
        • 01-正視自己(1)
        • 02-遠離巴南效應
        • 03-跟著感覺走
        • 04-知覺的奧秘
        • 05-似假亂真的錯覺
        • 06-培養注意力
        • 07-大腦如何記憶
        • 08-跳脫固定思維
        • 09-遺忘進程規律
        • 10-轉瞬即逝的靈感
        • 11-想像力/插上想像的翅膀
        • 12-幻想、理想與空想(9)
        • 13-五彩斑的夢
        • 14-需要層次理論
        • 15-神奇的期望效應
        • 16-為你的夢想而戰
      • 補充教材 Additional Materials >
        • 01-對心理學的基本認識
        • 02-行為與心理的生物基礎
        • 03-感覺與知覺(3)
        • 04-意識狀態 (2)
        • 05-學習原理(4)
        • 06-記憶與遺忘
        • 07-思維與問題索解
        • 08-生命全程的身心發展
        • 09-動機與情緒 (8)
        • 10-智力測驗
        • 11-人格測驗 (7)
        • 12-社會心理13
        • 13-心理異常 (10)
        • 14-心理治療(11-12)
      • 補充影片Related Movies
    • 人際關係 Human Relationships >
      • 補充教材 Additional Materials >
        • 01-男人從火星來
        • 02-修理與改善家庭委員會
        • 03-女人需要談話
        • 04-如何鼓舞異性
        • 05-說不同的語言
        • 06-男人像橡皮筋
        • 07-女人像波浪
        • 08-男女不同的感情需求
        • 09-如何避免爭論
        • 10-異性的計分
        • 11-如何溝通困難的感覺
        • 12-如何要求與獲得支持
        • 13-永浴愛河
        • 14-談情緒管理
        • 15-積極思考就是力量
        • 16-寬恕的力量
      • 主要教材 Major textbook >
        • 01-人際關係的意義
        • 02-自我概念與人際關係
        • 03-自我坦承與周哈里窗
        • 04-影響人際吸引的因素
        • 05-情緒表達
        • 06-溝通的意義與障礙
        • 07-溝通分析
        • 08-積極傾聽
        • 09-自我肯定
        • 10-衝突管理
        • 11-非語文的溝通
        • 12-人際關係的增進
        • 13-情感問題
      • 職場人際關係 Workplace Relationships >
        • 01-積極
        • 02-細緻品質
        • 03-文化
        • 04-尊重與關懷員工
        • 05-工作態度
        • 06-公司文化
        • 07-向上管理
        • 08-客戶
        • 09-人際關係
        • 10-辦公室EQ
        • 11-請假/出差
        • 12-轉職
        • 13-商業禮儀篇
        • 14-社會新鮮人
        • 15-廠商對應偏
        • 16-CEO問題集
      • 補充影片Related Movies
    • 品格與領導 Character and Leadership >
      • 課堂教材 Textbook >
        • 01-工作態度篇
        • 02-公司文化篇
        • 03-向上管理篇
        • 04-客戶篇
        • 05-廠商對應篇
        • 06-人際關係篇
        • 07-辦公室EQ篇
        • 08-請假篇
        • 09-出差篇
        • 10-轉職篇
        • 11-商業禮儀篇
        • 12-社會新鮮人篇
        • 13-展翅高飛篇
        • 14-個人學習與成長
        • 15-歐普拉的三堂課
        • 16-出路
      • 補充影片Related Movies
      • TYS職涯軟實力 Career Soft Power >
        • 02. 恆毅力grit
        • 03. 生涯理論career theory/守時
        • 04. 專業定向生涯規劃Specialty-oriented career planning/專注
        • 05. 認識自己與多元智能Personality & Multiple Intelligence/謙虛
        • 06. 生涯信念與積極正向思考Career Beliefs & Positive thinking/盡責
        • 07. 清楚自己的興趣與優勢Career Interest/順服與主動
        • 08. 職涯價值觀Career Values/團隊合作
        • 09. 時間管理Time management/可靠
        • 10. 讀書管理與考試方法Studying Methods/熱誠
        • 11. 生涯抉擇策略Career Decision Strategy/主動
        • 12. 學習歷程與生涯輔導Learning process Planing/誠實
        • 13 敘事取向之生涯訪談Career Narrative Interviews/感恩
        • 14. 男女生涯規劃的不同Career development between men and women/創新與創意
        • 15. 情緒傷害與生涯規劃Emotional Injury and Career Planning/節制
        • 16. 傾聽內心的呼喚Listening to Internal Calls/誠實
        • 17. 考取金融證照之規劃Planning for Professional License Tests
        • 18. 心靈地圖Spiritual Map
        • 19. 幸運絕非偶然Luck is No Accident
    • 衝突管理 Conflict Management >
      • 課堂教材 Textbook >
        • CHAP 1 Concept and importance of conflict
        • CHAP 2 Organization as net work of relations and conflicts
        • CHAP 3 Nature of conflict
        • CHAP 4 Sources of conflict
        • CHAP 5 Processes and dynamics of conflict
        • CHAP 6 Classification of conflict
        • CHAP 7 Strategy and management of conflict
        • CHAP 8 Managing negotiation
        • CHAP 9 Planning for negotiation
        • CHAP 10 Strategies and tactics of negotiation
        • CHAP 11 Negotiating processes
        • CHAP 12 The third party intervention
        • CHAP 13 Role of power in negotiation
        • CHAP 14 Role of communication
        • CHAP 15 Role of influencing style in negotiation
        • CHAP 16 Crosss-cultural dimension of negotiation
        • CHAP 17 Glimpses into some aspects of international negotiation
        • CHAP 18 Ethics and negotiation
        • CHAP 19 Negotiating with prospective employer
        • CHAP 20 Some suggested practices to be followed in negotiation
      • 補充影片 Related Movies
      • 補充教材 Additional Materials
      • 作業範本 Assignments
  • Therapy
    • 藝術療癒 Art Therapy
    • 電影療癒 Movie Therapy
    • 閱讀療癒 Reading Therapy
    • 故事療癒 Story Therapy
    • 音樂療癒 Music Therapy
    • 書寫療癒 Writing Therapy
    • 園藝療癒 Gardening Therapy
    • 聽演講療癒 Listening to speeches
    • 舞蹈療癒 Dancing Therapy
    • 攝影療癒 Photography-therapy
    • 美食療法 Gourmet Therapy
    • 意義療癒 Logo therapy
    • 運動療癒healthy healing
    • 其他 Others
  • Counseling
    • 生涯諮商 Career Counseling >
      • 生涯格言 Career Motto
      • Career Information
      • 生涯輔導諮商
    • 靈性諮商Spiritual Counseling >
      • 靈性格言 Spiritual Motto
      • Spiritual Information
      • 相關影片Spiritual Movies
      • 分享信仰 >
        • 生活見證
    • 個別諮商 Individual Counseling
    • 團體諮商 Group Counseling
    • 問卷調查 Questionnaires >
      • 人生需不需要規劃反應單
      • 生涯決策量表(CDS)
      • 專業定向生涯決策量表(SDS)
      • 課程回饋單course evaluation sheet
      • 生涯規劃回饋單_五專
      • 生涯規劃回饋單_綜合
      • 衝突管理課程回饋單conflict management
      • 恆毅力量表
      • 手機上癮量表
      • 專業定向輔導滿意度調查表
      • 家庭適應力與向心力的評分表
      • 自我效能量表
      • 罪惡感量表
      • 憂鬱自我評估量表
      • 焦慮自我評估量表
      • 哈爾自尊量表
      • 情境特質怒氣量表
      • 滿足感量表
      • 美國加州大學洛杉磯分校 寂寞量表
      • 態度-功能性失調量表
      • 生涯輔導專業人員成長團體回饋單
      • 銀行業人員訪談問卷
      • 保險業人員訪談問卷
      • 證券業人員訪談問卷
  • Album
  • News好文
  • Positive Message正向格言分享
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                                                      Conflict Management
                               Master’s program on Law and Negotiation for Global Trade
                                                                 Fall 2020 
Class schedule:Wednesday 15:15-17:10
Instructor:
Dr. Huiling (Helen)Peng  
Professor/Certificated Counseling Psychologist National Taipei University of Business

 Education     D. Ed. Counselor Education, August 1996
        Pennsylvania State University, University Park, PA
     M.S. E. Counseling, February 1988
        University of Wisconsin-River Falls
     B.A. Counseling, 1983
        National Taiwan College of Education, Taiwan
     Diploma in Banking & Insurance, 1980
        National Taipei College of Business, Taiwan
 
Tel: (02)23226519 (office)/ 0911-393-330
    E-mail:; hxp7@mail.ntub.edu.tw
 
Required Text:
  1. Liddle, D. (2017). Managing conflict: A practical guide to resolution in the workplace. Kogan Page Publishers.
  2. Ayoko, O. B., Ashkanasy, N. M., & Jehn, K. A. (Eds.). (2014). Handbook of conflict management research. Edward Elgar Publishing.
  3. McGrath, H., Hazel, E. (2010). Difficulty Personality.
  4. Singh, B. D. (2008). Managing Conflict and Negotiation. Excel Books   
  5. William, U. R. Y. (2015). Getting to Yes with Yourself-and others Worthy Opponents.
Others:
  •  McCorkle, S., & Reese, M. (2015). Personal conflict management: Theory and practice. Routledge.
  •  Ramsbotham, O., Miall, H., & Woodhouse, T. (2011). Contemporary conflict resolution. Polity.
  •  Rahim, M. A. (2017). Managing conflict in organizations. Routledge.
  •  汪明生,朱斌妤等編著 (2000),衝突管理台北:五南
  •  Reading conflict management related references
Purpose
  1. This course introduces the origin, history, philosophy and current practices of Conflict Management
  2. Help students understand the concept of conflict management, negotiation skills, experience personal, organizational and social factors to affect conflict management, the development of personal ethical framework
  3. Learn how to write final report by using case study
  4. To solve personal conflict in life as a practice
GoalsThe course is designed to assist students in achieving the following goals:
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
 
Teaching Schedule
Topics as the following:
9/16    Introduction
9/23    Reading two English articles related to conflict management and write one-page reaction ppt
9/30   1-3
Chapter 1 and 2
   Concept and Importance of Conflict
   Organization as Network of Relations and Conflicts
10/7  4-6
Chapter 3 and 4    Nature of Conflict
    Sources of Conflict
Individual case study sharing
10/14   7-9
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
10/21   10-12
        Chapter 7 and 8
          Strategy and Management of Conflict
          Managing Negotiation
Individual case study sharing
10/28    13-15
Chapter 9 and 10
          Planning for Negotiation
          Strategies and Tactics of Negotiation
Individual case study sharing
11/4    16-18
 Chapter 11 and 12
          Negotiating Processes
          The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
11/11    19-21
Chapter 13 and 14
          Role of Power in Negotiation
          Role of Communication
11/18     22-24
Chapter 15 and 16 
          Role of Influencing Style in Negotiation
          Cross-Cultural Dimension of Negotiation
11/25      25-27
Chapter 17 and 18
          Glimpses into Some Aspects of International Negotiation
          Ethics and Negotiation
12/2      28-29
          Negotiating with Prospective Employer
          Some Suggested Practices to be Followed in Negotiation
12/9    Individual issue paper presentation/individual intervention presentation
12/16   Individual issue paper presentation/individual intervention presentation
12/23   Individual issue paper presentation/individual intervention presentation
12/30   Individual issue paper presentation/individual intervention presentation
1/6     Individual issue paper presentation/individual intervention presentation
1/13    FINAL FEEDBACK
 
**Handouts will be provided to supplement the texts.
 
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
 
Assignments:
In order to receive credit for this course, your assignments are as follows:
  • Reaction ppt (Major points; applications; questions)
  • Write a conflict management intervention for your family, community agencies or your business and industry.
  • Issue Paper—group case study project (14 pages)
    • A topic
    • Theoretical statements on the issue, with citations
    • Your conclusions based on the findings.
 
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards ppt                            20%
Conflict management intervention/case sharing   30%
Issue paper                                    30%
Participation                                    20%
RECOMMENDED READINGS:
1.     McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100-103.
2.     Park, S., Mathieu, J. E., & Grosser, T. J. (2020). A network conceptualization of team conflict. Academy of Management Review, 45(2), 352-375.
3.     Tang, T. P., Fu, X., & Xie, Q. (2017). Influence of functional conflicts on marketing capability in channel relationships. Journal of Business Research, 78, 252-260.
4.     Roper, I., & Higgins, P. Hidden in plain sight? The human resource management practitioner's role in dealing with workplace conflict as a source of organisational–professional power. Human Resource Management Journal.
5.     Kammerhoff, J. Article 1: Leading toward harmony: Different types of conflict mediate how followers’ perceptions of transformational leadership are related to job satisfaction and performance. An Investigation of Relations between Leadership Behavior and Followers’ Satisfaction, Health, and Performance in Paid Work and Volunteer Work Contexts, 27.
6.     Schwabe, J., & Gollwitzer, M. (2020). Explaining third-party reactions in interpersonal conflicts: A role-taking approach. Group Processes & Intergroup Relations, 1368430220908328.
    7. Liu, C., Nauta, M. M., Yang, L. Q., & Spector, P. E. (2018). How Do Coworkers “Make the Place”? Examining Coworker Conflict and the Value of Harmony in China and the United States. Applied Psychology, 67(1), 30-60.
    8. Meng, Y., Yu, H., Ma, Z., & Yang, Z. (2018). The impact of young Chinese employees’ notions of work on conflict management styles: An explorative study. International Journal of Conflict Management, 29(3), 306-326.
9. Lacerenza, C. N., Marlow, S. L., Tannenbaum, S. I., & Salas, E. (2018). Team development interventions: Evidence-based approaches for improving teamwork. American Psychologist, 73(4), 517.
10. Turk, F. (2018). Evaluation of the Effects of Conflict Resolution, Peace Education and Peer Mediation: A Meta-Analysis Study. International Education Studies, 11(1).
11. Raines, S. S. (2018). Becoming the change, we wish to see: The unexpected benefits of conflict resolution work. Conflict Resolution Quarterly, 35(3), 319-327.
12. Davis, M. H., Schoenfeld, M. B., & Flores, E. J. (2018). Predicting conflict acts using behavior and style measures. International Journal of Conflict Management, 29(1), 70-90.
13. Wong, A., Wei, L., Wang, X., & Tjosvold, D. (2018). Collectivist values for constructive conflict management in international joint venture effectiveness. International Journal of Conflict Management, 29(1), 126-143.
14. Malizia, D. A., & Jameson, J. K. (2018). Hidden in plain view: The impact of mediation on the mediator and implications for conflict resolution education. Conflict Resolution Quarterly, 35(3), 301-318.
15. Rognes, J. K., & Schei, V. (2010). Understanding the integrative approach to conflict management. Journal of Managerial Psychology, 25(1), 82-97.
16. Wachsmuth, S., Jowett, S., & Harwood, C. G. (2018). On understanding the nature of interpersonal conflict between coaches and athletes. Journal of sports sciences, 1-8.
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
Conflict Management and Peace Science
Journal of Conflict Resolution
Journal of Dispute Resolution
International Journal of Conflict Management
Conflict Resolution Quarterly
International Journal of Project Management
The journal of Psychology
Journal of Environmental Psychology
Journal of Educational and Social Research
Journal of interpersonal Violence
Group & Organization Management
Strategic Management Journal
The Journal of Strategic Information Systems
Journal of Workplace Learning
Social Psychological and Personality Science
Journal of Strategic Marketing
Journal of Peace Education
International Small Business Journal

圖片
Three strategies-Perspective Triangle Strategy
Conflict Research Society
co opetition
peace study
Conflict  story in U.S.A.
  • There is now a general consensus on the importance of peace and conflict studies among scholars from a range of disciplines in and around the social sciences, as well as from many influential policymakers around the world. Peace and conflict studies today is widely researched and taught in a large and growing number of institutions and locations. The number of universities offering peace and conflict studies courses is hard to estimate, mostly because courses may be taught out of different departments and have very different names. The International Peace Research Association website gives one of the most authoritative listings available. A 2008 report in the International Herald Tribune mentions over 400 programs of teaching and research in peace and conflict studies, noting in particular those at the United World Colleges, Peace Research Institute Oslo, Universitat Jaume I in Castellón de la Plana/Spain, the Malmö University of Sweden, the American University, University of Bradford, the UN mandated Peace University UPEACE in Ciudad Colón/Costa Rica, George Mason University, Lund, Michigan, Notre Dame, Queensland, Uppsala, Innsbruck/Austria, Virginia, and Wisconsin. The Rotary Foundation and the UN University supports several international academic teaching and research programs.

  • https://en.wikipedia.org/wiki/Peace_and_conflict_studies
新聞討論
KMCC 個案格式
Four principles
政大商管個案中心
衝突新聞
conflict news
conflict news

Reading list

Thinking what factors will impact the conflict resolution!
Conflict Resolution Skills
Conflict Management Styles Assessment
Romantic Partner Conflict Scale