Conflict Management
SPRING 2020
Class schedule：Wednesday 3:15-5:10
Instructor:
Dr. Huiling Peng
Professor/Certificated Counseling Psychologist National Taipei University of Business
Education D. Ed. Counselor Education, August 1996
Pennsylvania State University, University Park, PA
M.S. E. Counseling, February 1988
University of Wisconsin-River Falls
B.A. Counseling, 1983
National Taiwan College of Education, Taiwan
Diploma in Banking & Insurance, 1980
National Taipei College of Business, Taiwan
Tel: (02)23226519 (office)/ 0911-393-330
E-mail:; hxp7@mail.ntub.edu.tw
Required Text:
A. Liddle, D. (2017). Managing Conflict: A Practical guide to resolution in the workplace.
B. McGrath, H., Hazel, E. (2010). Difficulty Personality.
C. Ayoko, O. B., Ashkanasy, N. M., & Jehn, K. A. (2014). Handbook of conflict management research. Edward Elgar Publishing.
D. Singh, B. D. (2008). Managing Conflict and Negotiation. Excel Books
E. Ury, W. (2015).Getting to yes with yourself:(and other worthy opponents). New York: HarperOne.
F. Reading conflict management related references
Purpose1. This course introduces the origin, history, philosophy and current practices of Conflict Management
2. Help students understand the concept of conflict management, negotiation skills, experience personal, organizational and social factors to affect conflict management, the development of personal ethical framework
3. Learn how to write final report by using case study
4. To solve personal conflict in life as a practice
GoalsThe course is designed to assist students in achieving the following goals:
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
Teaching Schedule
Topics as the following:
2/19 Introduction
2/26 Reading two English articles related to conflict management
Finding a topic for your conflict intervention and term paper
3/4 Ch. 1 What’s wrong with contemporary conflict management and what can organizations do about it?
Chapter 1 and 2
Concept and Importance of Conflict
Organization as Network of Relations and Conflicts
3/11 Ch. 2 The life cycle of a conflict: How and why conflicts escalate
chap. 3 Nature of Conflict
chap. 4 Sources of Conflict
Individual case study sharing
3/18 Ch. 3 The causes and the sources of dysfunctional conflict
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
3/25 Ch. 4 Managing conflict: A legal perspective
Chapter 7 and 8
Strategy and Management of Conflict
Managing Negotiation
Individual case study sharing
4/ 1 Ch. 5 Measuring the costs of conflict
Chapter 9 and 10
Planning for Negotiation
Strategies and Tactics of Negotiation
Individual case study sharing
4/8 Ch. 6 The psychology of conflict and conflict management
Chapter 11 and 12
Negotiating Processes
The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
4/15 Ch. 7 The resolution spectrum
Chapter 13 and 14
Role of Power in Negotiation
Role of Communication
4/22 Ch. 8 Developing a resolution policy to replace your traditional grievance procedure
Chapter 15 and 16
Role of Influencing Style in Negotiation
Cross-Cultural Dimension of Negotiation
4/29 Ch. 9 Mediation: An in-depth analysis
Chapter 17 and 18
Glimpses into Some Aspects of International Negotiation
Ethics and Negotiation
5/6 Ch. 10 How to develop an internal mediation scheme
Negotiating with Prospective Employer
Some Suggested Practices to be Followed in Negotiation
5/13 Ch. 11 Tacking bullying and harassment: From process to people
Individual issue paper presentation/individual intervention presentation
5/20 Ch. 12 Total conflict management: A whole-systems approach for preventing and resolving conflict
Individual issue paper presentation/individual intervention presentation
5/27 Ch. 13 Managing workplace and employment disputes: An international perspective
Individual issue paper presentation/individual intervention presentation
6/3 Managing Conflict, A practical Guide to Resolution in the workplace
Individual issue paper presentation/individual intervention presentation
6/10 Individual issue paper presentation/individual intervention presentation
6/17 Individual issue paper presentation/individual intervention presentation
6/24 FINAL FEEDBACK
**Handouts will be provided to supplement the texts.
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
Assignments:
In order to receive credit for this course, your assignments are as follows:
Theoretical statements on the issue, with citations
Your conclusions based on the findings.
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards 20%
Conflict management intervention/case sharing 30%
Issue paper 30%
Participation 20%
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
International Journal of Conflict Management
Negotiation and Conflict Management Research Journal
Conflict Management and Peace Science
Group Decision and Negotiation and Small Group Research
Journal of Conflict Resolution
Journal of Dispute Resolution
Conflict Resolution Quarterly
Academy of Management Review
The Academy of Management Journal
The Journal of Applied Psychology
The Journal of Organizational Behavior
The Journal of Management and Group and Organization Management
SPRING 2020
Class schedule：Wednesday 3:15-5:10
Instructor:
Dr. Huiling Peng
Professor/Certificated Counseling Psychologist National Taipei University of Business
Education D. Ed. Counselor Education, August 1996
Pennsylvania State University, University Park, PA
M.S. E. Counseling, February 1988
University of Wisconsin-River Falls
B.A. Counseling, 1983
National Taiwan College of Education, Taiwan
Diploma in Banking & Insurance, 1980
National Taipei College of Business, Taiwan
Tel: (02)23226519 (office)/ 0911-393-330
E-mail:; hxp7@mail.ntub.edu.tw
Required Text:
A. Liddle, D. (2017). Managing Conflict: A Practical guide to resolution in the workplace.
B. McGrath, H., Hazel, E. (2010). Difficulty Personality.
C. Ayoko, O. B., Ashkanasy, N. M., & Jehn, K. A. (2014). Handbook of conflict management research. Edward Elgar Publishing.
D. Singh, B. D. (2008). Managing Conflict and Negotiation. Excel Books
E. Ury, W. (2015).Getting to yes with yourself:(and other worthy opponents). New York: HarperOne.
F. Reading conflict management related references
Purpose1. This course introduces the origin, history, philosophy and current practices of Conflict Management
2. Help students understand the concept of conflict management, negotiation skills, experience personal, organizational and social factors to affect conflict management, the development of personal ethical framework
3. Learn how to write final report by using case study
4. To solve personal conflict in life as a practice
GoalsThe course is designed to assist students in achieving the following goals:
1. To develop an awareness of the historical, philosophical, and theoretical bases
of Conflict Management.
2. To become familiar with the significant issues in the profession today.
3. To provide students with experience working on a "long term" project.
4. To consider the professional context of conflict manage intervention, the settings in which conflict occurs and the roles in family, community agencies and in business and industry.
Teaching Schedule
Topics as the following:
2/19 Introduction
2/26 Reading two English articles related to conflict management
Finding a topic for your conflict intervention and term paper
3/4 Ch. 1 What’s wrong with contemporary conflict management and what can organizations do about it?
Chapter 1 and 2
Concept and Importance of Conflict
Organization as Network of Relations and Conflicts
3/11 Ch. 2 The life cycle of a conflict: How and why conflicts escalate
chap. 3 Nature of Conflict
chap. 4 Sources of Conflict
Individual case study sharing
3/18 Ch. 3 The causes and the sources of dysfunctional conflict
Chapter 5 and 6
Processes and Dynamics of Conflict
Classification of Conflict
Individual case study sharing
3/25 Ch. 4 Managing conflict: A legal perspective
Chapter 7 and 8
Strategy and Management of Conflict
Managing Negotiation
Individual case study sharing
4/ 1 Ch. 5 Measuring the costs of conflict
Chapter 9 and 10
Planning for Negotiation
Strategies and Tactics of Negotiation
Individual case study sharing
4/8 Ch. 6 The psychology of conflict and conflict management
Chapter 11 and 12
Negotiating Processes
The Third-Party Intervention-Litigation/Conciliation/Arbitration
Individual case study sharing
4/15 Ch. 7 The resolution spectrum
Chapter 13 and 14
Role of Power in Negotiation
Role of Communication
4/22 Ch. 8 Developing a resolution policy to replace your traditional grievance procedure
Chapter 15 and 16
Role of Influencing Style in Negotiation
Cross-Cultural Dimension of Negotiation
4/29 Ch. 9 Mediation: An in-depth analysis
Chapter 17 and 18
Glimpses into Some Aspects of International Negotiation
Ethics and Negotiation
5/6 Ch. 10 How to develop an internal mediation scheme
Negotiating with Prospective Employer
Some Suggested Practices to be Followed in Negotiation
5/13 Ch. 11 Tacking bullying and harassment: From process to people
Individual issue paper presentation/individual intervention presentation
5/20 Ch. 12 Total conflict management: A whole-systems approach for preventing and resolving conflict
Individual issue paper presentation/individual intervention presentation
5/27 Ch. 13 Managing workplace and employment disputes: An international perspective
Individual issue paper presentation/individual intervention presentation
6/3 Managing Conflict, A practical Guide to Resolution in the workplace
Individual issue paper presentation/individual intervention presentation
6/10 Individual issue paper presentation/individual intervention presentation
6/17 Individual issue paper presentation/individual intervention presentation
6/24 FINAL FEEDBACK
**Handouts will be provided to supplement the texts.
分組 (group discussion)
1. Conflict management style
2. Interpersonal conflict management styles
3. Conflict resolution strategies
4. Workplace conflict resolution strategies
5. Conflict resolution strategies improving relationships
6. Conflict resolution strategies employer and employee
7. Peer conflict resolution strategies
8. Conflict resolution strategies behavioral indicators
9. Conflict resolution programs
Assignments:
In order to receive credit for this course, your assignments are as follows:
- Reaction card (Major points; applications; questions)
- Write a conflict management intervention for your family, community agencies or your business and industry.
- Issue Paper—group case study project (14 pages)
Theoretical statements on the issue, with citations
Your conclusions based on the findings.
Course Evaluation:
Class assignments will be worth a total of 100 points, weighted as follows:
Reaction cards 20%
Conflict management intervention/case sharing 30%
Issue paper 30%
Participation 20%
MAJOR JOURNALS PERTINENT TO COURSE CONTENT:
Negotiation and Conflict Management Research
International Journal of Conflict Management
Negotiation and Conflict Management Research Journal
Conflict Management and Peace Science
Group Decision and Negotiation and Small Group Research
Journal of Conflict Resolution
Journal of Dispute Resolution
Conflict Resolution Quarterly
Academy of Management Review
The Academy of Management Journal
The Journal of Applied Psychology
The Journal of Organizational Behavior
The Journal of Management and Group and Organization Management
- There is now a general consensus on the importance of peace and conflict studies among scholars from a range of disciplines in and around the social sciences, as well as from many influential policymakers around the world. Peace and conflict studies today is widely researched and taught in a large and growing number of institutions and locations. The number of universities offering peace and conflict studies courses is hard to estimate, mostly because courses may be taught out of different departments and have very different names. The International Peace Research Association website gives one of the most authoritative listings available. A 2008 report in the International Herald Tribune mentions over 400 programs of teaching and research in peace and conflict studies, noting in particular those at the United World Colleges, Peace Research Institute Oslo, Universitat Jaume I in Castellón de la Plana/Spain, the Malmö University of Sweden, the American University, University of Bradford, the UN mandated Peace University UPEACE in Ciudad Colón/Costa Rica, George Mason University, Lund, Michigan, Notre Dame, Queensland, Uppsala, Innsbruck/Austria, Virginia, and Wisconsin. The Rotary Foundation and the UN University supports several international academic teaching and research programs.
- https://en.wikipedia.org/wiki/Peace_and_conflict_studies
Reading list |
Thinking what factors will impact the conflict resolution!
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